Monday, January 9, 2012

Jack Daniels' Advertising Genius


The Atlantic:
What is especially interesting about Jack Daniel's beginning to advertise regularly is that demand then exceeded supply. "From the mid-1950s to the mid-1970s, it was on allocation," Eddy said. "The sales representatives would literally go into an establishment and let them know how many bottles or cases they could have. When other companies would pull back from advertising, Jack Daniel's spent money on ads to tell people they couldn't get it."
The approach followed a 1955 one-page marketing plan drafted at the behest of Art Hancock, the brand's first marketing director, and Winton Smith, its first national sales director, who envisioned a future based on the heritage that Jack Daniel defined. The one-page plan, Nelson says, "codified Jack Daniel's as authentic, made by real people in an out-of-the-way place." Their ads are distinctive not only for what they say but also for what they show: "black-and-white photography of these people in Lynchburg, Tennessee, who aren't in smoking jackets, [but] work clothes they wear every day to make the whiskey."
Ever since that one-page marketing plan, there's been a singular focus on telling the lore and legend around Jack Daniel's. The stories use Lynchburg and its people but the takeaway isn't Lynchburg. It's those universal messages about pride in being independent, making your own way in the world, and standing for something authentic. The special role of Lynchburg in the Jack Daniel's brand experience led to opening the Jack Daniel Distillery to public tours. More than 200,000 people now visit the distillery every year.
Those black and white Lynchburg ads have always been pretty sweet, even though I can't understand how Jack Daniel's can be called  smooth sippin' whiskey. I'd hate to run into rough whiskey, then. If you happen to be near Lynchburg, the tour is worth taking, even without samples.

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